Facility and medical record standards

Learn about the standards we enforce to ensure you get quality care

In our work with providers, HAP has quality standards for facility and medical records as well as site visits. The standards apply to all of our primary care physician, specialists and behavioral health providers.

Compliance with these standards is a contractual requirement. We’ve also made performance against these standards a part of our credentialing process.

We update the standards frequently and incorporate requirements from the National Committee for Quality Assurance, or NCQA, and the Department of Insurance and Financial Services.

Here are the 2018 standards:

• The facility standards for PCPs and specialists (PDF)
• The facility standards for mental health and chemical dependency (PDF)
• The medical record standards for PCPs (PDF)
• The medical record standards for specialists and OB-GYN (PDF)
• The medical records standards for mental health and chemical dependency (PDF)