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Personalized customer service

We provide high-quality, affordable plans to our Medicare members.

If you have a question or concern about your Medicare plan, we’ll connect you with a friendly, knowledgeable member of our team. Please choose the option that best fits your situation:

Prospective members

Speak with a licensed HAP Medicare sales representative at (888) 447-3850 (TTY: 711). Our team members can take your call during the following times:

  • 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31)
  • 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)

At all other times, you can access our interactive voice recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

Current members

Call the customer service department for your plan:

HMOs

PPOs

HMO-POS

D-SNPs

C-SNP

  • HAP Medicare Diabetes and Heart (HMO C-SNP): (800) 848-4844 (TTY: 711)

Our team members can take your call during the following times:

  • 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31)
  • 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)
  • Alliance Medicare Supplement: (800) 873-7526 (TTY: 711),
    8 a.m. to 8 p.m.,  Monday-Friday

At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. 

Contact us if you need additional information, including:

  • How we control the use of services and costs
  • The number of appeals and grievances filed by our members
  • A summary of how we pay our doctors

Mail

HAP Customer Service Attn: Medicare
1414 E. Maple Rd.
Troy, MI 48083

Email

Msweb1@hap.org

Compliance hotline

(877) 746-2501 (TTY: 711)

HAP Senior Plus (HMO-POS), HAP Medicare MedicalAccess (HMO), HAP Senior Plus Henry Ford Tiered Access (HMO), HAP Medicare Connect (HMO), HAP Medicare Superior (HMO), Henry Ford Select (HMO), HAP Senior Plus (PPO), HAP Medicare Explore (PPO), HAP Medicare Prime (PPO), HAP Member Assist (PPO), HAP Medicare Diabetes and Heart (HMO C-SNP), and HAP CareSource™ MI Coordinated Health (HMO D-SNP) has a contract with Medicare. Enrollment depends on contract renewal.